Singapore Airlines

Pros

• High-level service quality and professionalism from both air and ground crew
• Excellent First Class and Business Class products
• Strong value for award travel redemptions compared to regional competitors
• Reliable and smooth transit experiences through Singapore Changi Airport
• Above-average economy class service and food quality

Cons

• Occasional system errors resulting in the reassignment of confirmed seats
• Customer service can be difficult to deal with regarding booking errors or upgrades
• Perception that economy passengers are deprioritized during arrival and immigration processes
• Complications in managing flight add-ons when booking through third-party agents

Caveats

• Upgrading with miles may be restricted if the original ticket was not purchased directly through the airline website
• Confirmed seat selections, even in Premium Economy, are not always guaranteed due to reported system errors

Best for

• Long-haul international travel
• Travelers prioritizing high-quality 'soft product' and service
• Award travel enthusiasts using miles for premium cabins
• Passengers planning a stopover in Singapore

Avoid if

• You require absolute certainty for specific seat assignments due to sensory or medical needs
• You prefer booking through third-party agents but want direct control over all baggage and seat modifications