Scandinavian Airlines

Pros

• Reliable rebooking and protection for passengers on connecting flights.
• Convenient and efficient layovers through the Copenhagen (CPH) hub.
• Competitive pricing and deals on specific long-haul routes, such as new service to Korea.

Cons

• Significant difficulty obtaining legally mandated compensation (EU 261) for flight delays and cancellations.
• Unreliable digital tools, including frequent errors with the website, mobile app login, and customer support chat.
• Basic amenities like meals and lounge access are strictly tiered and often excluded from lower-priced tickets, even on long-haul flights.
• Reports of high cancellation rates and poor communication during service disruptions.

Caveats

• Meal service is not guaranteed on all international flights; availability depends heavily on the specific ticket class purchased.
• Travelers may need to be exceptionally persistent and knowledgeable about passenger rights to secure owed refunds.

Best for

• Travelers seeking efficient connections through Scandinavia.
• Passengers booking protected connections who prioritize being rebooked during delays.

Avoid if

• You rely heavily on a functional mobile app or website for managing your booking.
• You prefer an airline with a reputation for proactive and easy refund processing.
• You expect a traditional full-service experience (including meals) regardless of fare class.