Pegasus Airlines

Pros

• Extremely competitive pricing and frequent sales, with fares often reported between 30-50 Euros
• Major presence in Turkey with easy-to-find service desks at Istanbul airports
• Effective for standard point-to-point travel and transfers when flights run on time

Cons

• Unresponsive customer support channels, including long phone wait times and ineffective written support
• Frequent flight delays and inconsistent communication regarding rescheduling
• Minimal assistance during significant disruptions, with reports of inadequate meal vouchers and refused hotel accommodations
• Difficult and lengthy processes for obtaining compensation for damaged baggage or flight issues
• Limited legroom, which is typical for budget short-to-mid distance aircraft

Caveats

• As a low-cost carrier, the airline provides minimal assistance during delays; passengers often need to be persistent to claim EU passenger rights
• Customer support is reportedly much harder to reach once a ticket has already been purchased

Best for

• Budget-conscious travelers prioritizing low fares over service
• Short-to-mid distance flights within Europe and the Middle East
• Travelers using Istanbul (SAW) as a primary transit hub

Avoid if

• You require reliable and accessible customer service
• You have tight connections that cannot accommodate frequent delays
• You expect full-service amenities or proactive support during travel disruptions