Neos Airlines

HOWEVER, we recently flew with them in January of this year and it was terrible. They changed aircraft to some low rent, old planes with no premium class, and therefore changed our seats. The gate agent didn’t even seat us together, but luckily we caught that and had the gate agent fix it. There were a lot of mad people with no premium seats.

On the return flight, they once again changed the aircraft, and this time they piled us onto a bus at MXP where we remained for about an hour until this weird plane was ready. It was some sort of British plane that carried troops. They had crammed 5 seats into the first row where there should have been 3, so my husband’s seat was literally in the aisle. He had to put his tray down and lean over every time the service cart went by. For 9 hours.

I can’t get them to give me the official delay statement my travel insurance needs to process our claim.

Their customer service is definitely lacking. Putting a ticket in is their only option for our issue, and it goes unanswered or acknowledged for now 2 months.