Level

Every time they agreed to compensate me on the phone they would decline compensation through their portal. I had to use a third party European firm to help. One of those EU airline law firm things that assist in disputes. I got back 80% of my original flight cost so still lost a ton of money but that was my only success. Don’t plan on level to help. Their whole system is designed to be useless without using EU based assistance.

I had an issue with LEVEL a few years ago. They sent an email that our flight was delayed but it didn’t update online, I called and they assured me it was an error and my flight was fine. Got to the airport and it was delayed to the next day. I tried to get them to move me to another flight and they declined.

I have called twice, both calls originally not going through and then being hung up on because “no agents are available”

I can’t get through to LEVEL regarding an unclear flight cancellation. If I don’t fix my flight back to the US, I can’t go on my trip at all because I can’t afford $1,700+ for a return flight.

I have tried the chat again 5 times and it has timed out due to “no agents being available”

I never got that email, just like I never got the email confirming the flight they tried to switch originally (the OG email just let me know it was likely to happen). The only thing I got was an automated email with a broken button to click on that linked to no where.

I’ve submitted a ticket and have heard nothing

Neither Iberia nor Level offer blankets and pillows in economy, so that's the same.