Japan Airlines

Pros

• Highly rated economy class service and comfort.
• Valuable award redemption options, including low mileage requirements and reasonable taxes.
• Convenient direct flight routes, specifically noted from Delhi and Bangalore to Tokyo.
• Support for family pooling of miles.
• Relatively low cancellation fees on certain ticket types compared to competitors.

Cons

• Persistent technical issues with the website, including login and check-in failures.
• Standard fares can be expensive compared to budget or indirect carriers.
• Strict name-matching requirements where missing middle names can lead to ticket rejection.
• Reports of reduced flight frequencies in specific regions.

Caveats

• Booking through third-party platforms like Skyscanner may prevent users from selecting seats on the JAL website.
• Seat comfort can vary by aircraft; some 'starred' or upgraded seats may have narrow widths or proximity to high-traffic areas like bathrooms.

Best for

• Travelers seeking direct routes to Japan from India.
• Award travelers looking for high-value business or economy redemptions.
• Tall passengers prioritizing the legroom typically found in JAL's economy cabin.

Avoid if

• You rely on a stable website for self-service check-in and account management.
• You are on a strict budget and cannot wait for a promotional sale.