Icelandair
Reddit take
AI summary of the Reddit excerpts below — not a quote
Icelandair receives predominantly negative feedback from travelers, primarily centered on administrative failures during flight disruptions and rebooking. While the airline is noted for competitive pricing during sales and convenient tour packages, users frequently report significant issues with ticket transfers to partner airlines and difficulty reaching customer support when things go wrong.
Pros
- Competitive pricing during periodic sales
- Convenient organized tour packages
- Efficient airport concourse experience in specific locations
- Advance seat selection available for premium economy passengers
Cons
- Technical failures during rebooking, such as incomplete ticket transfers to partner carriers
- Poor customer service accessibility, including long wait times and closed service desks during disruptions
- Additional charges for meals on flights
- Reports of lost or delayed luggage
- Restrictive seat selection for Economy Light fares, often limited to the check-in window
Caveats
- Weather in Iceland frequently causes significant flight disruptions and cancellations
- Economy Light tickets may not allow seat selection until the day of travel
- Reimbursement for out-of-pocket expenses caused by ticketing errors may require persistent follow-up
Best for
- Budget-conscious travelers booking during sales
- Travelers interested in bundled Iceland tour packages
- Passengers flying premium economy who want guaranteed seat selection
Avoid if
- You require reliable customer support during travel disruptions
- You prefer all-inclusive meal services on international flights
- You are booking a complex multi-carrier itinerary where ticketing transfers are critical
This summary uses balanced time weighting with about a 18-month half-life. The evidence is based on 19 mentions from early 2026 with a median age of 175 days, primarily sourced from travel-focused discussions.
Sentiment
4 positive (21%) · 2 mixed (11%) · 13 negative (68%)
Trust + time weighted score: -46% · raw score -47%
What redditors said (10 of 19)
If your flight is within the EU and is operated either by an EU or a non-EU airline If your flight arrives in the EU from outside the EU and is operated by an EU airline If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline You have EU air passenger rights. These are fairly comprehensive.
You're owed a refund for the original ticket at minimum since Icelandair failed to deliver what you paid for. When you call them tomorrow, make it clear that their incomplete transfer forced you to buy a new ticket out of pocket and you expect reimbursement for that too.
I’ve used the same concourse Icelandair use for BA flights but only a handful of times. It’s a small concourse with only a few gates and I’ve gone from check-in to lounge in less than 5mins every time with TSA PreCheck.
I found the Iceland Air agent.
Icelandair charges for meals.
Focus on the ticketing failure, not the weather. “You rebooked me but failed to issue a valid ticket. I was denied check-in and had to purchase a replacement. Please refund the original fare and reimburse the new ticket.”
I think if you booked “Economy Light” then you can’t pick a seat until check-in, and the options will be limited. What ticket type did you choose?
Idk. I just did the organized tour package through Icelandair.
Icelandair is having a sale right now (or it just ended) that had good prices.
I had bags on Icelandair go missing when I flew to Berlin. I called them every day until they caught up with me two cities later.
Compare
Icelandair vs Virgin AtlanticIcelandair vs All Nippon AirwaysIcelandair vs Changi Airport
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