Flight Centre

I ended up being able to get through to an agent and asked if I’m able to purchase extra 15kg but was told I needed to contact Singapore airlines. I informed the agent what I was told by Singapore airlines.

I was over the moon! ... She informed me that the seats I upgraded to were economy flexi.. NOT business class. I wish I could explain to you guys how frustrated I was at this point. ... I checked their websites and that was a lie. Business class seats are only available for new bookings. At this point I was already 2 hours on the phone with the agent and I couldn’t be bothered talking to her anymore.

I can easily say, I will never book through flight centre again. This entire experience has put me off ever purchasing through them.

After waiting for about an hour for her to liaise with Singapore airlines the outcome was that my original flight are no longer available and I have to remain on the flight that was given to me by the previous agent’s mistake.

We were going back and forth about this for quite some time and she eventually informed me that flight centre can’t provide the upgrade to business class because there was no seats avaliable. I checked their websites and that was a lie.

We were going back and forth about this for quite some time and she eventually informed me that flight centre can’t provide the upgrade to business class because there was no seats avaliable. I checked their websites and that was a lie. Business class seats are only available for new bookings.

Plus, I don’t actually know if I’ll get my money back from the travel agency (booked through Flight Centre) or if I can even get a credit if I do decide to delay my trip.