British Airways
Reddit take
AI summary of the Reddit excerpts below — not a quote
British Airways receives mixed feedback from travelers, with sentiment split evenly between positive and negative experiences. While frequent flyers with top-tier status appreciate superior seating and the benefits of the One World alliance, economy passengers often describe the service as basic and no-frills. Significant frustration is directed at the airline's digital infrastructure, specifically a website and mobile app that users find unreliable for booking and check-in.
Pros
- Generous baggage weight allowances compared to other European carriers
- Strong network as a member of the One World alliance (Iberia, American, Finnair)
- Superior seating options for top-tier status holders compared to some competitors
- Occasional competitive pricing on long-haul routes from major hubs
Cons
- Digital platforms (website and app) are frequently described as dysfunctional or difficult to use
- Economy class is often viewed as a basic, no-frills transport experience with mediocre food and service
- Occasional maintenance issues, such as broken seats in the cabin
- Connecting through London Heathrow (LHR) is cited as a stressful experience by some travelers
Caveats
- Experiences vary significantly based on cabin class and loyalty status
- Technical issues with the website may cause problems with check-in or recognizing co-branded credit cards
Best for
- One World alliance members
- Travelers requiring higher baggage weight limits
- Passengers flying direct routes to London Heathrow
Avoid if
- You require a seamless mobile app or website experience for travel management
- You expect premium service levels while flying in economy class
This summary uses balanced time weighting with about a 18-month half-life. The evidence comes from a moderate number of mentions with a median age of approximately 210 days, providing a relatively current view of the brand.
Sentiment
11 positive (35%) · 2 mixed (6%) · 18 negative (58%)
Trust + time weighted score: -23% · raw score -23%
What redditors said (10 of 31)
I flew Iceland Air and was happy with price over British Airways and the in flight service was comparable
British Airways is part of the One World alliance, which also includes Iberia, American and Finnair, among others.
We paid just under $8k for the both of us on British Airways with a quick and easy stop in Heathrow. (I have top tier status with BA anyways and their seat is far superior to what DL offered to EDI).
So my initial flight was with qatar airways on the 19th, but due to the war I got rerouted to malaysian, and then british airways.
One time I flew British airways code share I think and they put out the call for doctors then nurses. I don’t think there was anyone and the person died in flight and was covered with a blanket.
It was Like £1500 on the budget site and £1850 on the British Airways site to stay in Shinjuku where I want to stay. As I say it’s still significantly more but not the biggest increase in the world so I’d begrudgingly pay it if the customer service is that bad when things go …
The second time, it was British Airways on the go, and JAL on the way back, both Economy. The fact that both didn't make me pay for a 23kg luggage for flying on Economy made me realize that KLM SUCKS. But BA sucked, too. My seat was broken, and the flight was definitely full, so they couldn't change me...
We flew direct from London Heathrow to KL with British Airways. Honestly, the service, food, and seating weren’t great.
Super anxious after hearing how much of a nightmare LHW is and especially since the flight I’m looking at is British Airways 😭 but I’m not seeing any better alternatives at the moment
In JNB airport right now awaiting flight home. AA/BA through London both directions. No problems.
Compare
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