Avianca

Pros

• Frequent flight options on specific routes (e.g., three daily flights on some corridors)
• Competitive pricing for regional travel
• Standard overhead compartment sizes that accommodate compliant carry-on bags

Cons

• Extremely poor customer service often described as a 'bot loop' with no human access
• Very limited legroom and cramped seating compared to competitors
• Lack of basic in-flight amenities, including no free water
• Significant difficulty processing refunds or flight changes, even within legal grace periods
• Technical issues with the website and app that prevent self-management of bookings

Caveats

• The airline is reported to operate like a budget carrier regardless of the ticket price or class
• Strict enforcement of carry-on dimensions is common; bags exceeding limits are likely to be checked and charged
• Users report that the airline often disclaims responsibility for baggage issues once the passenger has left the airport

Best for

• Budget-conscious travelers who do not require any in-flight service
• Passengers traveling with only compliant carry-on luggage
• Short-haul flights where schedule frequency is the priority

Avoid if

• You require reliable customer support for potential itinerary changes
• You are tall or prioritize seat pitch and legroom
• You expect traditional full-service airline amenities like free beverages