Aer Lingus
Reddit take
AI summary of the Reddit excerpts below — not a quote
Aer Lingus receives mixed to negative feedback from travelers, with a notable divide between those who find them a stable and reliable carrier within their airline group and those who have experienced significant service failures. While some appreciate the airline for its reliability on specific routes, others report 'appalling' customer service, rude ground staff, and difficulties with rebooking or obtaining boarding passes during disruptions.
Pros
- Considered more stable and reliable than some larger airlines within the same operating group
- Convenient for booking individual legs to or from Irish hubs like Dublin and Cork
- Useful for connections between Europe and North America
Cons
- Poor customer service accessibility and lack of apologies for disruptions
- Reports of rude or unhelpful airport agents during check-in and transit
- Significant delays in rebooking (up to 23 hours) after missed connections
- Issues with boarding pass issuance and check-in systems
Caveats
- Short layovers (e.g., one hour) in Dublin are viewed as high-risk due to the need to clear customs and potential for delays.
- Described by some as a 'middle ground' product with limited frequencies on certain routes.
Best for
- Travelers flying specifically to or through Ireland
- Passengers looking for a more stable alternative to budget carriers for regional connections
Avoid if
- You require highly responsive customer support for booking changes
- You have a tight connection that involves clearing customs
- You are sensitive to the quality of ground staff interactions
This summary uses balanced time weighting with about a 18-month half-life. The evidence is based on a small sample of 10 mentions from the last 6-7 months (median age 204 days).
Sentiment
3 positive (30%) · 1 mixed (10%) · 6 negative (60%)
Trust + time weighted score: -24% · raw score -30%
What redditors said (10 of 10)
It’s Aer Lingus from Manchester to Dublin then Dublin to Canada, then Air Canada from Canada to Miami.
Aer Lingus, JetBlue offer more middle ground products or have more limited frequencies.
I wasn't even given a boarding pass for Rome to Dublin via air lingus.
The Aer Lingus equivalents are far more stable and reliable even though both airlines are in the same operating group and Aer Lingus is far smaller.
You just book your own flights from Dublin/Cork to wherever the tour starts, which is honestly better anyway since you can pick your own airline and fly cheap with Ryanair/Aer Lingus.
I wouldn't take that bet. You need to go through customs and have an on time flight for it to work.
I do not trust them. I had booked to go to New York in a few weeks and it’s all gone wrong. They didn’t even apologise you can’t get through to customer service. It’s absolutely appalling.
I was denied check-in at Iberia 2.5 hours before departure at Boston Logan, and the next flight Aer Lingus could put me on is arriving 23 hours after my original flight.
I was made to run between terminal E (Iberia) and terminal C (Aer Lingus) multiple times and neither airline informed me of my rights, nor was I offered compensation. I was berated by the agents who were all unnecessarily rude and said there was nothing they would do, and that I would have to file a complaint online.
The one option that I’ve found that would be the speediest is a connection through Dublin on Aer Lingus. This would result in a 1 hour layover from 5:15 to 6:15 am.
Compare
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