Netgear Orbi 960

Pros

• Supports WiFi 6E and quad-band architecture for high-speed performance.
• Capable of delivering full Gigabit speeds on compatible internet plans.
• Excellent range and coverage for large homes when functioning correctly.
• Handles a high density of IoT devices effectively for some users.

Cons

• Wireless backhaul performance is frequently reported as weak or unreliable through walls and floors.
• Firmware updates can be problematic, sometimes leading to system instability or half-applied updates.
• Intermittent connectivity issues with smart home ecosystems like HomeKit and AirPrint.
• High price point ($1,200) makes reliability issues particularly frustrating for owners.
• Satellites may randomly crash or fail to maintain a 5GHz connection to the router.

Caveats

• Firmware version 7.2.8.5 was specifically noted for causing backhaul troubleshooting issues.
• Some users suggest rolling back to previous firmware versions to maintain stability.
• Performance appears highly dependent on whether the satellites are hardwired or relying on wireless backhaul.

Best for

• Users with Gigabit internet plans and many IoT devices.
• Large homes where nodes can be hardwired (Ethernet backhaul).
• Those seeking WiFi 6E features who want to avoid the issues reported on the newer 970 model.

Avoid if

• You rely on wireless backhaul through thick walls or multiple floors.
• You use HomeKit or AirPrint and require 100% reliability.
• You prefer a 'set it and forget it' experience without manual firmware management.