Freshservice

Pros

• FreshService is best bang for your buck i have used. Only takes a couple hours to get the basics down and set it up, but plenty of additional features you can choose to utilize or not over time. Very little ongoing administration require...
• The onboarding thing though - Freshservice is pretty intuitive for end users compared to most, might be worth the demo just to see if your non-IT folks can actually use it without wanting to throw their laptops
• We switched to Freshservice from Jira and it's way snappier but yeah the automation part is still on us to build out
• We use Freshservice. It's been great.
• We've used FreshService for a while now. It's not perfect, but it does the job well enough, and from what I understand is quite affordable.

Cons

• Not sure about bluetally, but I can tell you to avoid ServiceNow and Freshservice. ... Freshservice? Great if you want ITSM headaches.
• FreshService does check off a lot of things you mentioned. It does have decent asset management where it can pull the users device information when they raise a ticket but this relies on the fresh service agent being pushed onto end user...
• FreshService is great if you're looking to keep things simple. If you need complex workflows, pick something else. Sure, it looks nice and works well for the end users, but it's very limited in what it can do and if your org is big (mine...
• Fresh looks pretty and maybe 'feels' nicer on the UI side, but lacks some of the more advanced capabilities of JSM. Might be a better fit for companies under 500 employees. They tend to develop features rapidly but they might not be full...