Freshdesk

support is freshdesk for ticket management

Parent context: Question - Any quirks in those years with the product? We may end up with *one* of their products to FastTrack implementing something. I like what I see so far other than the AI, which IMO during the hurried evaluation, appears to be a hurried add in. Didn't see a use for the AI yet until it learns our stuff. Reply: Been using Freshdesk for years. Haven’t bothered with the AI. It works very well and is my go-to recommendation for “just need ticketing” requests.

Now I think freshdesk is the clear winner lots of automation and the FAQ articles is easy to update and easy separated into logged in / out or techs only view

+1 for FreshDesk. An IT helpdesk tool is the last thing you want to thing about and want it to just "work". Been using it for near a decade with no reasons to change.

Parent context: We use freshdesk. My guys like it. Reply: We use Freshservice. It's been great.

We use freshdesk. My guys like it.

For a chill and easy rollout I’ve had good luck with freshdesk. Freshdesk seemed cheaper and easier for a smaller teams.

I’ve used freshdesk for a small team.

If you don't have a ticketing system, check out Freshdesk's free version, it's pretty good for what it is.

For 300 users.. Freshdesk would work pretty well.